FAQ
Caseles Help Center & FAQ
S26 & iPhone 17 Series Support
Will Caseles cases fit the new Samsung Galaxy S26 Ultra and iPhone 17?
Absolutely. We use precision 1:1 industrial molds for the Galaxy S26 series and the upcoming iPhone 17. Every port, S-Pen slot, and button is verified for a seamless, tactile fit.
Are these cases MagSafe compatible for the latest models?
Yes. Our cases feature integrated N52 Neodymium magnets—the strongest available. They are fully compatible with Apple’s MagSafe and Samsung’s magnetic accessories, ensuring a secure grip even on heavy-duty mounts.
Shipping & Inventory Status
What is the current shipping schedule for Feb 2026?
To prepare for the S26 launch, we are conducting our annual inventory update from Feb 10–22. All orders placed during this window will begin shipping on February 23rd from our US logistics center.
How long does standard US shipping take?
Once shipped, standard US delivery typically takes 3-6 business days. You will receive a tracking number via email as soon as your order leaves our facility.
Trust, Security & Discounts
Is Caseles a USA-based company?
Yes. Caseles is USA Owned & Operated. Our customer support and design teams are located in the United States, providing you with local accountability and 24/7 assistance.
Do you offer a Military Discount?
We are proud to support our troops. Active duty, veterans, and first responders can use promo code GETYOUR6 at checkout for a special military discount. We thank you for your service.
Is your site secure for credit card transactions?
100%. We use Level 1 PCI DSS compliant servers with 256-bit SSL encryption. Your personal data and payment information are protected by the same security standards used by major banks.
What is your return policy?
We offer a 60-Day Risk-Free Guarantee. If you are not satisfied with the grip, magnet strength, or fit of your case, you can return it within 60 days for a full refund or exchange.